Walgett Shire Council is a local government on the border of New South Wales and Queensland that provides services to Walgett, Lightning Ridge, Collarenebri and the surrounding rural areas. The Shire covers an area of 22,000 square kilometres and has a population of approximately 6,000. 

Found near the junction of the Namoi River and Barwon River, Walgett is a town full of history, tranquillity and adventure. A former paddle-steamer port, it is the northern gateway to the Darling River Run, a fascinating journey that takes in stunning landscapes and rich history.

Just under an hour's drive north, the Lightning Ridge area offers plenty of adventure, history and Outback majesty. From fossicking for opals to admiring art in an underground cave, there's something for everyone in this unique and colourful region include relaxing in naturally-heated springs, fishing on the Barwon or Namoi Rivers, and so much more.

For more information about Walgett and the Lightning Ridge area, please click here.

CUSTOMER SERVICE AND RECORDS COORDINATOR

Walgett Shire Council seeks a motivated and organised professional to join our team as a Customer Service and Records Coordinator.

This role offers an exciting opportunity to lead Council's Customer Service and Records section. Reporting to the Director, you will take charge of overseeing a diverse range of critical services, including the delivery of Australia Post at Collarenebri, Services Australia at Lightning Ridge, and Council services across multiple locations. This leadership position is central to ensuring that these essential services operate seamlessly and meet the community's high expectations.

As a key team leader, you will inspire and guide a dedicated group of customer service professionals, fostering a culture of collaboration, innovation, and excellence. Your ability to streamline processes and enhance customer experiences will be vital in ensuring efficient and responsive service delivery. With a strong focus on operational excellence, this role allows you to apply your administrative expertise while shaping the way services are delivered to our community.

You will enjoy the autonomy to implement innovative solutions while being supported by an organisation committed to your success. If you are passionate about leadership, thrive in dynamic environments, and are ready to take on a role that makes a meaningful impact, this opportunity is perfect for you.

The successful applicant will have:

• Demonstrated experience managing multi-disiplinary teams.
• Proficiency in records management systems, preferably TRIM.
• A strong understanding of relevant legislation, including the State Records Act (1998).
• Excellent organisational and problem-solving skills.
• High-level communication and interpersonal skills with a drive to provide the highest levels of customer service.
• A Certificate IV in Business Administration, Records Management, or equivalent experience.

The full position description can be viewed by clicking here

What we offer:

• A competitive salary range, subject to skills and competencies identified in the Position Description range $82,361.00 - $111,353.00 per annum.
• 5 weeks annual leave
• Long service leave after 5 years service.
• Training and professional development.
• Subsidised housing
• Flexitime
• A fantastic outback experience!

Closing date for applications 5:00 pm, 6 January 2025

How to apply: Visit Council's website  https://www.walgett.nsw.gov.au/council/positions-vacant/  and follow the links.

For further information or discussion about the position, contact our Director People, Place and Liveability, Carisa Wells, on 02 6828 6100 during business hours.

Council offers attractive working conditions under the Local Government State Award 2023, study and training opportunities, Council uniform, a safe working environment and flexible working conditions.

Megan Dixon

General Manager

Walgett Shire Council

     Council is an Equal Opportunity Employer and has a smoke free work environment